Our Services
Services We Offer
Crisis Line
If you or a loved one is in danger, need support, or simply want to talk, we’re here 24/7. Our free, confidential crisis line connects you with a trained wāhine who understands violence, listens without judgment, and guides you toward safety, next steps, or simply being heard. Call: 0800 117 474.
Supported Living Accommodation
Our transitional housing programme provides medium‑term accommodation and wrap‑around support for wāhine and tamariki moving from crisis into independence. We help women rebuild their lives, secure long‑term housing, regain confidence, and reconnect with their community.
Community Outreach and Prevention
Our education team works across Ōtautahi to raise awareness about domestic violence, strengthen community responses, and train other organisations to be culturally safe and responsive. We lead prevention‑based initiatives that reflect Māori realities and solutions.
Whānau Support Workers
Our Whānau Support Workers are here for wāhine and tamariki during times of crisis, offering support in the community and in the home. They can carry out risk assessments, help prepare safety plans, arrange emergency accommodation, and assist with Protection, Parenting, or Occupation Orders. They also provide referrals, advocacy, goal setting, and ensure you receive the right legal advice. We offer targeted outreach in the Waimakariri and Hurunui districts.
Whānau Ora Navigator
Our Whānau Ora Navigators work with you and your whānau to support and build whānau capability. They support wāhine, tamariki and whānau that have been through crisis and are ready to claim back the power in their lives by working to identify their strengths, providing wrap-around support and facilitating mentoring and skills building. Our navigators can advocate for you and link you to appropriate services to ensure your needs are addressed in a holistic way. They will also help develop a step-by-step path plan to support you to achieve your whānau goals and aspirations.
Tū Pono
Te Mana Kaha o Te Whānau is about strengthening whānau so that they can create their own solutions to solve domestic and whānau violence. Tū Pono is a platform for a coordinated response backed by the nine iwi of Te Waipounamu, kaupapa Māori organisations such as Te Whare Hauora, and the Whānau Ora Commissioning Agency – Te Pūtahitanga o Te Waipounamu. At its heart it is a whānau-led kaupapa based on a whole of whānau approach to keep whānau safe. It includes working with Tū Pono champions from the community who help create a safe environment for change to take place. Together whānau create their own strategies to address the underlying causes of family violence. Tū Pono also enables those at risk of violence to access timely and culturally appropriate support both within services, but more often than not within their own whānau context.
Safe House Accomodation
Our refuge offers a secure, confidential space for wāhine and tamariki escaping immediate harm. The safe house is more than a roof, it’s a sanctuary where healing begins. It provides culturally safe support, meets basic needs, and gives you a place to rest, breathe, and plan.
Safety Planning and Assessments
We co‑design safety plans with each wāhine that reflect her unique circumstances, culture, and aspirations. Whether someone is in crisis, planning to leave, or dealing with ongoing risk, our team provides clear, confidential strategies assisting to keep her and her tamariki safe.
Court and Systems Advocacy
We support wāhine engaging with Oranga Tamariki, the Family Court, Police, or other systems. Our advocates help prepare documents, attend meetings, translate legal language, and provide emotional and cultural support. We also provide cultural reports for justice processes and engage with decision‑makers to ensure whānau are treated fairly.
SAFE Text
SAFE text is a way to give you and your loved ones a little peace of mind. It allows you to register your whereabouts by text, and in the unlikely event that you go missing, police are able to access the information that you recorded. SAFE Text is not monitored in real time. If you are in immediate danger, always call 111. To use SAFE Text: • Send a free text message to 7233 (SAFE) with your location and intended plans. Your message is stored in a secure database accessible by police if needed. • You'll receive an automated reply confirming your message has been received.
Legal Support
Our Whānau Support Workers will make sure you get the legal help you need to keep yourself and your whānau safe. They’ll guide you toward the right advice so you can make informed decisions. If you're eligible for free legal aid, they can help you apply. If not, they’ll support you to apply for funding. Te Whare Hauora works closely with Portia Law, which offers an online legal service. This allows you to meet with a lawyer remotely and complete affidavits for Protection Orders and Parenting Orders. A Whānau Support Worker can support you through this process.
Learn More About Our Services
Te Whare Hauora provides support for tangata, their tamariki and survivors of family violence. All that we ask from those seeking our help is respect of our values and practices.
Yes, the safety and confidentiality of you and your tamariki is our primary concern. Locations of our safe house's are undisclosed.
No, our support is completely free.
